FAQS

We are located in Cold Lake, Alberta out of a residential home. Due to the location situation, any contact can be done by meeting in external locations, zoom, phone, & email.

Depending on the order type. Fees may apply.

Embroidery: .DST and .FES are files that our embroidery machines use to stitch your logo. If you do not have your logo in this file type, you can submit a .JPEG or .PNG of your logo and we can have it converted to an embroidery ready file. Digitizing fees for this conversion will apply. Apparel Decoration: Vecotr Files (.EPS, .PDF, .SVG, .AI, .CDR) or vectored art (.PDF, .EPS, .AI, .CDR, .SVG, .PNG) required with a 300 or more dpi. Please note that these file types sometimes act as containers that hold non-vectored information. If you are submitting a vectored art file please be sure it actually contains vectored information. Printed Orders: Signs, Banners, Business Cards, Promotional Items etc, all other orders generally require vectored artwork (EPS, .PDF, .SVG, .AI, .CDR). We may also need the PMS Color numbers for specific logos as well.

We try to have our hours set to 9am-5pm, but working around the families schedule, it may vary.

Currently we do not stock in any items, but we have a list of great suppliers we can get from within 1-2 days for any rush orders.

Times vary for different products, quantity and order times. It can also change depending on the season. Estimated Times: 2-3 Weeks: Apparel with direct to film/garment, screen print, embroidery and heat vinyl transfer 3 Weeks: Decals and stickers 3-4 Weeks (After artwork approval): Printed and promotional products Please note that these are estimated timelines. For Christmas orders, deadline is October 31.

Currently we do if it is possible to be done. Fees may apply.